BDS
How We Do It
A dedicated team of experts obsessed with perfecting the customer experience.
Our Team
It Takes a Team
Today, an individual alone can't adequately meet the IT needs of most growing businesses. That's why every BDS Managed Services customer — small or large — gets a dedicated team of at least three experts:
Account Manager
Your friendly point person who is always available and accessible to ensure that all your needs are met.
Technical Service Manager
A strategic thinking technologist who makes sure you get the resources you need to get the job done right and who has the authority to get things done for you in a hurry.
Primary Technical Consultant
Your certified on-site or Cloud consultant who understands every nuance of your systems and technical needs and whose responsibility it is to keep your systems running at all times.
And when three isn't enough, we can turn to any of our full-time technical and advisory staff to lend a hand. Best of all, this extra layer of support doesn't cost you a penny more. It's all part of the BDS client experience and a BDS Managed Support plan.
Core Values
The BDS experience
What goes into truly great customer service? It's a question we ask ourselves every day. You might say we're obsessed with the mission of perfecting the customer experience. Here are three important ways we think are 'key' to great customer service:
Friendly & Knowledgeable
You'll like our friendly style. But you'll love the way we understand your technology.
Always Available
You can count on us any time of day or night, seven days a week.
We Move Fast
When there's a crisis, we don't make excuses or point fingers. We just get to work on the problem and make it right.
Impact Metrics
Our Technology
Powered by Intelligent Tools
Having a great team is only half the equation. We empower our experts with state-of-the-art management and diagnostic tools that allow us to deliver incredibly fast, precise, and secure support.
Proactive Monitoring
We identify and fix potential issues before they cause downtime. Somrita vvbcbc
Advanced Diagnostics
Deep-dive analysis tools to get to the root of complex problems.
Secure Remote Access
Military-grade encryption for all remote support sessions.
Automated Patching
Keeping your systems secure and up-to-date without interruption.
And when three isn't enough, we can turn to any of our full-time technical and advisory staff to lend a hand. Best of all, this extra layer of support doesn't cost you a penny more. It's all part of the BDS client experience and a BDS Managed Support plan.