Support Services
Help Desk Support
When IT issues just can't wait, our Help Desk is ready with answers.
To help users resolve their IT problems quickly and efficiently, BDS offers unlimited Live Help Desk support as a core feature in our managed service plans.
Call our Help Desk now and be speaking to a live technical consultant. Guaranteed!
This always-available resource is staffed with certified network consultants who are ready at a moment's notice to assist anyone in your organization.
Help Desk Support
Thanks to our live remote support technology, our certified technicians are able to see exactly what is happening on a user's computer screen — and even take control of the computer when simple instructions aren't sufficient to troubleshoot the problem.
As a result, our Help Desk consultants can resolve most desktop PC problems as if they were standing right beside you. All that's required is a phone and an Internet connection!
Certified Technicians
Expert network consultants ready to assist at a moment's notice.
Live Remote Support
We see exactly what's on your screen and take control to fix issues fast.
Comprehensive Experience
Why Choose Our Help Desk?
We go beyond basic troubleshooting to provide a comprehensive support experience designed to keep your team productive.
24/7 Availability
Our certified network consultants are available around the clock to ensure your business operations never miss a beat.
Rapid Response Time
When you call, you speak to a live technician immediately. We guarantee fast response times to minimize your downtime.
Tier 3 Expertise
Gain direct access to high-level engineers and Tier 3 support for complex application and infrastructure issues.
How It Works
Simple Steps to Resolution
Contact Us
Reach out via our dedicated support line at 800-880-2575 x 2 for immediate assistance.
Remote Diagnostics
Our certified technician securely connects to your screen to see exactly what you're experiencing.
Swift Resolutions
The technician takes control, implements the fix, and verifies with you that the problem is completely resolved.